Level-Up Leadership™

Stop Checking The Box.
Start Changing Behaviors.

Level-Up Leadership™ 
We Turn Leaders Into Retention Magnets

Level-Up Leadership™, a proven program and proven behavior change process that ensures lasting leadership behavioral change.

It’s not a one-day “training event.” It’s a series of 6 modules that build on one another and challenge participants to build new habits. No fluff. No dopey role plays.

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How We Do It

We use a proprietary learning method called In the Moment Coaching™ during real plays that focus on situations leaders face in real time.

We guide participants through skill practice and provide quick, clear feedback whenever needed. The result? The ability to self-correct and build muscle memory and lasting behavioral change.

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How We Measure Results

Yeah, you read that right – we actually measure behavior change!

You make big investments in developing your people. It’s important to ensure that participants are applying what they learned day to day.

To do this, we leverage an easy-to-use, behavior-science based technology called Habit Builder™ that enables learners to integrate micro habits into their daily activities. During the program, we are able to support commitments or “micro habits” established by the participant. At the end of the program, we generate a full insight report which shows new behaviors that have been created as a result.

We use this data and information to conduct a deep dive debrief to help you decide what actions will generate organizational impact.

Become A Capable, Confident Leader

At the end of this program you will confidently be able to say you can:

  • Use a variety of communication skills in any situation

  • Deliver and communicate goals and expectations that ensures employee buy in

  • Handle a performance issue quickly, calmly and in a way that keeps accountability for solving the issue with the employee

  • Identify tasks for which employees will be ready to assume more autonomy and self-sufficiency

  • Have a conversation to develop potential and engage employees in a meaningful way

  • Apply a conversation model to any conflict or difficult conversation

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Level-Up Leadership™ Program Overview

6 Module Program

Each module is packed with tools, lessons, challenges, and massive value that will transform you into a top leader.

Module 1

Communication Skills

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  • Understand the research that drives engagement and tapping into untapped potential
  • Practice and demonstrate mastery of four critical communication skills:
    • Speaking Specifically: Focusing on behavior and outcomes
    • Listening Deeply: Attending, Paraphrasing, Empathizing
    • Asking Powerfully
    • Reinforcing Appropriately: Rewards, Consequences, Ignoring and Refocusing
  • Receive In The Moment Coaching™ to build unconscious competence
  • Getting Started with HabitBuilder
Module 2

Developing Goals and Communicating Expectations

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  • Develop goals and expectations to create understanding and accountability
  • Use a 4-step conversation process to clearly communicate goals and expectations
  • Receive In The Moment Coaching™ to build unconscious competence and elevate communication habits
  • Check in with HabitBuilder
Module 3

Handling A Performance Issue

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  • Use a Performance Grid to identify behaviors that need to stop or improve
  • Determine the difference between a skill and a will issue
  • Use a 4-step conversation process for lowering emotional intensity when handling a performance issue
  • Receive In The Moment Coaching™ to build unconscious competence and elevate communication habits
  • Develop new HabitBuilder commitment
Module 4

Situational Leadership

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  • Use the Situational Leadership assessment to determine your current ability to match appropriate leadership actions to employee readiness
  • Quickly identify which action to apply to a given employee situation
  • Identify the “green” and “red” zones for each style
  • Use the situational leadership model to assess employee ability and motivation and determine tasks that build employee skill and self sufficiency
Module 5

Engaging Others: Developing Employee Potential

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  • Using the Situational Leadership assessment, identify delegation opportunities for employees to learn new skills, take on greater responsibility and become more engaged
  • Prepare for a real time conversation for delegating and developing others’ potential
  • Demonstrate a 4-step conversation process for developing good to great performance
  • Receive In The Moment Coaching™ to elevate effectiveness
  • Check in with HabitBuilder
Module 6

From Conflict to Collaboration – Having Difficult Conversations

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  • Recognize when issues need to be resolved—and when they don’t
  • Revisit and practice critical listening and questioning skills that create mutual understanding and lower emotional intensity.
  • Relate your position and point of view in a way that’s clear, direct, and doesn’t create defensiveness
  • Demonstrate and apply a 6-step conversation model that resolves most issues in a mutually agreeable manner
  • Understand the five most common conflict styles
  • Receive In the Moment Coaching ™ during a live case study
Valuable Resources Included
  • Access to 1 month of HabitBuilder
  • PDF writable participant guides
  • Situational Leadership Assessment
  • Fully reproducible conversation model templates

Live and Virtual Program Offerings

Level-Up Leadership™

  • 3-Day, 6-Module In-Person Program
  • Sessions spaced about one week apart for optimal practice and application

Level-Up Leadership™ In A Virtual World

  • 6 Session Virtual Program
  • Six, 3-hour virtual sessions spaced one week apart

Ideal Participants For The Level-Up Leadership™ Program

Is this program right for you?

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To get the most out of this program, participants must:

  • Currently have direct people management responsibility

  • Have potential to elevate their managerial effectiveness

  • Have anywhere between 2 months and 20 years of management experience

What People Are Saying About Level-Up Leadership™

“Everything about (the program) exceeded my expectations. We have heard from attendee after attendee that it was highly informative, applicable, and well worth their time. You know it was a great session when the managers of invited guests start reaching out to you to thank you, because they heard it was such a positive experience. Of course, all the great content could still fall flat if not delivered by a professional as strong as you. Your energy, wit, sense of humor, coaching, and engagement were exceptional. The exercises, the pace, the sequencing of information....all spot-on.”
SVP Human Resources, Prudential Retirement
“The Performance Architect, Leesa Wallace, has the track record, passion, and knowledge to assist managers in tailoring their leadership skills to build a performance-driven culture in which people matter. Her concepts are simple and her words are precise. More than what she says is the manner in which she transforms the way a leader thinks and acts.”
Mary Jean Thornton, Professor, Goodwin College
EVP Operations at Travelers Insurance, retired
“Leesa’s real strength is getting you out of your comfort zone because that’s where real learning takes place. You will learn more about yourself and one on one interactions than you ever thought possible. By going through this program, I truly feel like I have the tools now to interact better with others and gain the best performance (of my team) possible.”
Mike Y.
Director, Blum Shapiro

Stop Checking The Box. Start Changing Behaviors.

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